1 – The Practice Apple Tree Osteopaths which hereafter for the purposes of this Privacy Notice will be referred to as The Practice, is pleased to provide the following information:
a) The Practice may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your / your child’s medication, treatment and other issues affecting your health as well as photographs and/or videos and copies of letters and reports. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage and administrative purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any of our treatment and advice that you give your explicit consent to allow The Practice to document and process your / your child’s personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports, auditing or other information concerning your treatment.
b) The Practice may also use the contact details provided by you to respond to your enquiries, including making telephone contact, text message and emailing information to you which The Practice believes may be of interest to you.
c) In making initial contact with The Practice you consent to The Practice maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. The Practice may occasionally also act on behalf of its patients and clients in the capacity of data processor, when we may promote other specialists, who may not be employed by us. The Practice does not broker your data and you can ask to be removed from our relationship database by emailing The Practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
f) The Practice will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
g) The Practice collects data in order to process payment for services including managing payments and collecting / recovering money owed. For the purposes of account management, external accountants, who have a legal obligation to maintain your confidentiality, will have access to receipts, bank transactions and other accounting data.
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
To promote services provided by The Practice.
Through agreeing to this privacy notice you are consenting to The Practice processing your personal data for the purposes outlined. You can withdraw consent at any time by using the email address provided at the end of this Privacy Notice.
The Practice will endeavour to keep your personal information safe and secure. The Practice will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The Practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
The Practice will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by The Practice to meet future obligations to you, such as erasure details. Records concerning minors will be retained until the child has reached the age of twenty-five.
Data is stored online on the confidential web-based software Cliniko, Finger-ink and Physitrack which can also be accessed by the administrative team and associates of The Practice. Data will be accessed and may be stored on password-protected computers, laptops, tablets and mobile phones as well as a secure online backup system.
The Practice endeavours to ensure paper data is stored securely.
At any point whilst The Practice are in possession of, or processing your personal data, all data subjects have the following rights:
In the event that The Practice refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request The Practice can confirm what information it holds about you and how it is processed.
The Practice will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Practice is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made by emailing email@example.com
In the event that you wish to make a complaint about how your personal data is being processed by The Practice you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Felicity Bertin, Telephone 07970 807625 or email firstname.lastname@example.org
ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone 0303 123 1113 or email: https://ico.org.uk/global/contact-us/email/